maintenance
& disclAIMER

Taking care of solid oak objects & furniture doesn’t have to be difficult or time-consuming, but it does require some effort. However, it’s essential if you want those to last for years.

Please, do not hesitate to contact us if more advice is needed.

  • Clean regularly. Wood is a living material and, therefore, should always be cleaned as gently as possible with soft cloth only. Never apply harsh cleaning agents.

  • Avoid immersing objects in water or rinsing them under a water yet, as this can damage the wood structure. If liquid is spilled on the furniture, it should be wiped up immediately to avoid damage and discolouration of the wood.

  • Solid oak furniture & objects should not be exposed to direct sunlight as too much light can cause a great amount of discolouration; also the wood might dry out, which can create cracks over time.

  • Humidity has a great influence on solid oak objects & furniture. The ideal relative humidity for solid oak is 45-60%. Larger fluctuations in humidity can cause cracks in the wood and contribute to loosening the joints. Also, solid oak objects & furniture should not be placed close to heat sources such as radiators and wood stoves or stored in unheated rooms.

  • Please, use coasters and placemats when placing hot/wet objects to avoid damaging the surface and the coating of solid oak furniture. This will help maintain and protect your furniture from getting stained.

    Also, keep in mind that:

  • Oak is a natural material and, therefore, no two pieces will be alike. Minor knobs, visible growth marks and color variations are a part of the wood’s natural look. Each object is an exclusive one-off thanks to the unique tones and grain patterns of the natural oak used.

  • All the objects are handcrafted. Therefore, indicated dimensions may vary up to ± 10 mm.

  • We use natural stains to get ‘Iron Black’, ‘Elderflower Red’, ‘Nutty Brown’ colours. Keep in mind that there can be variations in colour shades and texture from one object to another.

payment
& delivery

  • We accept Visa, MasterCard, American Express bank cards, Apple Pay, Google Wallet through Stripe payment system. If any problems arise when placing an order or you want to choose a different payment method, please contact us by e-mail.

    DELIVERY TIME

    Please, find the standard delivery times by post services bellow. Note that after your order is packed and shipped out, we cannot guarantee the exact delivery times as those depend on the post services.

  • Lithuania: 3-7 working days

  • Europe: 5-15 working days

  • Rest of the world: 5-20 working days

    SHIPPING COSTS

  • Shipping in Lithuania is done via LP EXPRESS self-service parcel terminals. And it is FREE of charge for regular orders (weight under 10 kg).

  • We use LITHUANIAN POST standard registered shipping services for delivering orders around the world. Those are usually handed out at the post office or delivered to your home (depending on the size of the package and the specifics of the recipient's country post service).

  • The shipping costs are calculated based on weight of parcel and are displayed during check-out.

  • Please note that shipping costs do not include any taxes, duties or import fees that may be charged in your country.

change
& return

Yes, we do take returns. For any reason at all.

  • If you change your mind and want to return the object or furniture purchased from our shop - it is totally fine. Simply, get in touch with us within 30 days following receipt of your parcel.

  • We kindly remind you that the item must be returned unused and undamaged in its original packaging. We cover the initial delivery costs. However, return shipping fees are the responsibility of yours.

  • If upon arrival of the purchased item you notice that it is damaged or faulty, please contact us within 48 hours and we will take care of the replacement.

  • In any case of the above, contact us to solve the issue in most efficient way.

privacy
policy

Before using the Website and Services, you must carefully read and familiarise yourself with this Privacy Policy. By using the Website and Services, you confirm that you agree to be bound by this Privacy Policy.

The Oak. Long Live the Oak is the controller of your personal data (Sigitas Žemaitis, certificate of self-employment 1058398, Užupio st. 16, Motiejūnų k., Širvintų r., Lithuania).

PURPOSE OF DATA COLLECTION

Your data is collected so that we can accept and fulfill your orders, deliver goods, accept returns, and have the opportunity to contact you regarding issues related to the order and its fulfillment.

TYPE OF DATA COLLECTED

When you buy something on this website or create a customer account, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. Our payment processor(s) STRIPE will also collect payment information from you. You can read their privacy policy at https://stripe.com/en-lt/privacy

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

YOUR RIGHTS

According to the GDPR, data subjects have the following rights:

  • the right to access personal data held about them;

  • the right to object to the processing of personal data (for example, for direct marketing purposes);

  • the right to data portability;

  • the right to lodge a complaint with the supervisory authority regarding the data processing carried out by the data controller;

  • the right to object to the use of automated decision-making;

  • the right to update personal data;

  • the right to be forgotten.

You can exercise all your rights related to your personal data by contacting us by email at hello@theoak.lt

COOKIES

Cookies are needed to get the website to work properly, and for you to have a good shopping experience. Cookies help us to know a little bit about how you use our website, and this improves the browsing experience both for you and others. The cookies used on this site are primarily used for traffic measurement and to improve the content of the website. If you continue to browse on this website, you accept the use of cookies.

  • Necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

  • Analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

ANALITICS

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

INFORMATION SECURITY

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

LEGAL DISCLOSURE

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

CONTACT INFORMATION

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@theoak.lt